Cancellation Policy
Due to my diary being busy in both clinics and people often having to wait a few weeks for an appointment (especially weekend and evening appointments), I have had to put a cancellation policy in place as follows:
- Appointments cancelled or rescheduled on day of appointment – 50% payable
- Missed appointments / No shows – Full payment required
- Appointments cancelled or rescheduled with more than 24 hours notice – No fee
I always text clients an appointment reminder the day before.
As I have a “stand by” list, I’m often able to fill appointments but unfortunately late cancellations are denying someone else the opportunity to have a treatment and feel better. I completely understand that sometimes this is unavoidable but if you could give me enough notice as possible it would be much appreciated. I hope you find this acceptable.
